Please Note: BBBOnLine Reliability Seal is now the BBB Accredited Business Seal.
Jim McDaniel - Australian and Amazonian Adventures, Austin, TX
"I think the BBBOnLine seal adds a great deal of value. Trust is a big issue when dealing with an unknown company on the web, especially if you might be conducting a $5,000 or $10,000 transaction.... We do get people who mention that being a member of the BBB was a factor in their buying decision."
Pam Burge - Burge's Hickory Smoked Turkeys & Hams, Inc., Lewisville, AR
"The BBB helps us with the trust issue. We are a small company and unknown outside of our area. Both corporate clients, who give our products as gifts, and individual consumers have mentioned our BBBOnLine seal when ordering from us. It has helped increase their confidence that we will deliver as promised."
Albert Hepp - BuySelf Realty, Edina, MN
"The BBBOnLine Reliability Seal reliability seal completely changes the mindset of our potential customers. They used to be worried about internet horror stories, and now they simply ask about what we can do for them. They now act as if a trusted friend has given them an endorsement, which has really helped our sales. It is clear that our customer's comfort level with us has risen because of the BBBOnLine Reliability Seal on our web site. They used to need to talk with us and spend time before reaching the comfort level they now get right away. Thanks BBB!"
John Marick - Consumer Cellular, Inc., Lake Oswego, OR
"We don't have the name recognition or advertising budget of our competitors. Advertising spending in the cellular industry exceeded spending in the beverage industry last year, and one company alone spent over a billion dollars. As a smaller company, we have to find other ways to get out our message. Having the BBBOnLine seal gives us credibility and increases consumer comfort in doing business with us."
Drew Reger, President - The GPS Store, Ocean Isle Beach, NC
"The BBBOnLine seal is very valuable to us. In the early years of the business we were always fighting issues of credibility. We wanted to give customers the products and tools they needed, but also a comfort level in buying from us. We've found that people are much more comfortable doing business with a company that is associated with the BBB. We are very happy to be a part of the BBBOnLine program and would definitely recommend it to any business."
Marco Pescara, V.P. Direct Marketing - Hickory Farms, Maumee, OH
"At Hickory Farms, maintaining the highest standards for customer service, secure transactions, and privacy protection is of the utmost importance. By participating in the BBBOnLine's Reliability seal program, our customers know that Hickory Farms meets or exceeds all of the BBB Accredited Business standards including resolving customer disputes through BBB dispute resolution processes."
Susan Daffron, President - Logical Expressions, Inc., Spokane, WA
"In today's increasingly crowded and confusing Internet environment, there are thousands of graphic design and programming firms with web sites. All of them claim to provide quality services, but it's impossible for consumers to know which ones are honest business people and which ones are not.
The BBBOnLine Reliability Seal on our sites demonstrates that we take our relationships with our clients very seriously. We have always believed in treating our clients as friends, which is why most of our clients have been working with us for many years. Our clients come from throughout the United States, and when people hear about Logical Expressions, Inc. and come to our site looking for publishing services or software, the BBBOnLine Reliability seal separates us from the scam artists
David Van Seters, President - Small Potatoes Urban Delivery (SPUD), Vancouver, BC
"We feel that the seal gives consumers greater confidence that we are a reputable company even though we don't have a store front, and tells them that if they have complaints we will respond to them in a fair and honest manner."
Monte Robertson - Software Security Solutions, Lakewood, CO
"One of the key factors in computer security is trust. The other is integrity. I choose to display the BBBOnLine seal on my web site because it is a symbol recognized around the world that represents honesty, integrity and trust. I hold this symbol in high regard and as a torch that says, give me a chance to earn your trust, others have and do. I have had people tell me that one of the deciding factors they chose our services was we are a BBB Accredited Business. In this day and age trust like that is hard to come by."
Steven Alves - Stevens Home Improvement Company, Fairhaven, MA
"We are finding that homeowners are doing more "home" work before making a decision about spending their hard-earned money. Teaming up with a well-respected organization like the BBB puts us in another level of professionalism. The BBB's seal shows homeowners that we are a BBB Accredited Business and that we are proud to have our company history and performance record available for their review. People will look upon a company displaying the BBBOnLine seal in a higher regard."