Our Accreditation Standards

• Tools |
• Print
• RSS
• Bookmark & Share
• 
• 
• 

Bookmark & Share

1. To be in business for not less than 6 months, unless...
   
• The principals are well known to the Bureau because of other businesses in which they are or have been involved.
  
  
• The firm is a branch of an already accepted member or company, which has met these standards.
  
  
• The business has moved from, or is an expansion of, a firm in another Bureau service area where it was or is a member in good standing.
  
  
2. To provide references upon request indicating a responsible position in the marketplace.
   
   
3. To sign and comply with the Bureau Membership Agreement.
   
   
4. To cooperate with the Bureau by agreeing to...
   
   
   • Support the principles of the Bureau, which are "Truth in Advertising and Selling Practices" and not engage in any activity that reflects unfavorably on the Bureau and its members.
     
     
   • Cooperate with the Bureau in trade practice programs relating to the industry in which the member is engaged in whole or in part. Cooperate with the Bureau in efforts to eliminate the underlying causes of patterns of customer complaints that the Bureau may call to the company’s attention.
     
     
   • Supply upon request the evidence upon which any advertising or selling claim is based and correct advertising, which fails to meet Bureau Standards.
     
     
   • Give a reasonable response, within 30 days, to complaints brought to the member’s attention by the Bureau and informs the Bureau of such responses, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices.
     
     
   • Not publicize affiliation with the Bureau in advertising, literature or any other way unless authorized, in writing, by the Better Business Bureau.
     
     
   • Pay membership dues promptly when invoiced.
     
     
   • Promptly comply with the terms and conditions of any arbitration award issued in connection with any arbitration to which the member agrees to be a party, conducted pursuant to the Bureau’s arbitration program.
     
     
   • Return, upon termination of membership, the Better Business Bureau plaque, which is the property of the Bureau and may be displayed only by members in good standing, in accordance with Bureau Policies.
     
     
   • Comply with all applicable laws, regulations and orders relating to the licensing and conduct of the member’s business and provide evidence of such compliance to the Bureau upon its request. Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
     
     
   • Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau. The BBB’s board must suspend a membership when an action is filed if the allegations suggest such a failure.
     
     
5. Supply background information about the company, its principals or other information deemed essential to the Bureau’s responsibility to provide inquirers with factual reports that bear on the reliability of the business.